At its heart, usability is such a commonsense notion that it is amazing how long it took to break into the corporate mainstream. The basic concept of usability is that documents and products should be usable in the real world environments where they function. This can be more difficult than it sounds, however, as we all know from bonehead products that defy our basic needs as users. Some things don't work the way they're intended, they don't account for our needs, they don't work the way we expect, or they're simply more difficult than they need to be.
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