- from a specific person to a specific group
- company-wide memos are possible and often necessary, but more focused ones often work better
- have a clear purpose
- are you requesting action? Are you providing necessary direction? Documents that are only FYI are often weak
- format
- "memorandum" at top (optional, usually only for print documents)
- header info
- salutation (depending on situation and relationship between sender & receiver)
- contact info
- sign off (closing or valediction)
- no indentation
- single spaced with line breaks in between paragraphs
- ethos
- language choice
- direct purpose
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