| Criterion |
Description |
Points |
| Context |
The speaker addresses what's prompting the video response. | 0-4 |
| Format | The video's length and pacing are effective, and the speaker demonstrates an appropriate amount of rehearsal (depending on situation). | 0-4 |
| Content |
The speaker introduces himself or herself and provides an apology, background information about the situation, solutions, and a closing. | 0-4 |
| Tone |
The speaker is professional, sincere, and accepts responsibility without offering unnecessary excuses. | 0-4 |
| Visual Presentation | The speaker's visual appearance and setting are appropriate to the situation and purpose. | 0-4 |
Total: ___ / 20 |
|