ENG 204-002

Luntz "Words that Work"

1) List two of Luntz’s rules and give a brief description?
2) Aside from the 10 rules, what else does Luntz say is important to effective communication?

Parsons "Ethics in Public Relations"

1. A four decisions steps are research and ___________, implementation and _________ of what has been accomplished.

2. Which of these Five values are not included in the PRSA statement of Professional Values.
a.Honest
b.Expertise
c.Loyalty
d.failure
e.independence

Understanding Crises and the Theory of Communication Reading

1) What is one of the main things to know when working with a crises communication?

2) What is the difference between a "stakeholder" and a "non-stakeholder"?

Chapter 8:
1. What are two patterns of arrangement?
2. Usually the first aim in a(n) ________ ________ document is to establish a relationship or call attention to the existing relationship.

Chapter 10:
1. What are the 5 principles of design?
2. When do you use sequential lists?

Chapter 11:
1. What are the four guidelines for using graphics?
2. When should you use a line graph?

TCT Chapter 3: Readers and Contexts of Use

1. What are the four components of the Writer-Centered Analysis Chart?
2. What are the four Contexts of Use described in Chapter 3?

TCT Chapter 4: Working in Teams

1. What are the four elements of the Project Mission and Objectives?
2. What is the process of negotiating, adapting, and compromising to achieve a team's mission?

TCT Chapter 5: Ethics in the Technical Workplace

1. What are the three ethical systems listed in Chapter 5?
2. Is the printing of false information called libel or slander?

Chapter 12

1. Name and briefly describe three different types of Usability Tests.

2. The basic concept of Usability is that documents and products should be usable in the real world where they function.

3. Fill in the blank: _______ is a process of circulating your text among colleagues and your supervisor.

4. Documents and presentations can be edited at four different levels except:
A. Copy editing
B. Substantive editing
C. Proofreading
D. Testing
E. Revising

Chapter 17

5. Letters and memos now tend to communicate informal messages. True or False

6. Letters are written to people _____ the organization whereas memos are written to people _____ the organization.

Chapter 20

7. When you take note of someone's experiences, reactions, and potential problems with your instructions, you are:
A. Making revisions
B. Conducting research
C. Making observations
D. Performing Trial & Error testing

8. A "parts list" would be most helpful in what type of instruction set?
A. A cooking recipe
B. Assembly
C. DIY (Do-It-Yourself)
D. How to play a sport

"Feuds in Student Groups"
The ______ group working personality type goes in after the work is completed by the group and makes changes.
The_____ does all the group work, but complains that no oneelse is pitching in, but when someone tries to pitch in they complain even more.
" A rhetorical Process for Designinng Compositions"

True or false: Testing is used for both developing a statement of purpose and producing a composition.

How many processes does rhetorical process contain?

"Laying out a design plan"
The type of____ you use will be your format for your project and is important for how you reach your audience.

True or false: Testing is used for both developing a statement of purpose and producing a composition.