Internal Memo features: - clear purpose, clear content
- problem clearly identified, solution clearly presented
- often front loading is best
- What does this mean to me?
- not a taxing length
- focused, legitimate audience
- professional tone
- avoid emotionally charged words (or use them meaningfully)
- first person is good for personal communication
- proper relationship between sender and receiver
- formatting
- emphasis, bullets
- breaking into chunks (with headers if necessary)
- mechanics (EAE)
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