1.http://elc.polyu.edu.hk/CiLL/eiw/memos.htm
To: KFC Employees
From: Roger Eaton, CEO of KFC
Date: May 8, 2009
Subject: Preparation for KFC customers during the release of rain check coupons
On May 5th, 2009, Oprah Winfrey released coupons available for download to every American worldwide for a free Kentucky Grilled Chicken meal. Due to the extremely high volume of KFC customers using the coupons within the first 48 hours problems occurred. We were not ready for such an abundance of people. KFC is now releases rain check coupons to every American who did not receive their free meal, and also, including a free drink. However, this time we must be fully prepared for the high volume of customers or any other problems that could arise.
Solving the Problem
After analyzing the crisis, we have decided to issue a rain check coupon (including a free drink) to all the customers who were not able to receive their free meal. The coupon will be accepted over a longer period time and this should lower the volume of people coming to eat at KFC each day, allowing impeccable customer service to be given to all of our KFC lovers. KFC would like for you to review and apply all of the following:
• Be prepared for high volume of customers
• Make sure inventory is fully stocked
• Be fully staffed at all times
• Remember at KFC customer service is our #1 priority
KFC Thanks You
At KFC, we value our employees and would like to thank you for helping us fix this crisis and we hope to return satisfaction and trustworthiness to everyone that was dissatisfied with KFC.
Gm Group
I really like the way you have them divided and use bullet points for clarity. According to my resource, however, you should put the section headings in a bold font so that they are distinguished from the rest of the text.
In your heading, make sure to
In your heading, make sure to emphasize that this memo is going to ALL KFC employees, so no one gets left out.
The opening segment sounds good, you clearly state the purpose of the memo.
Your discussion segment, where you describe how you are going to solve your problem is good. Not only do you describe what your company is going to do to fix the problem but you tell the employees what to be prepared for.
You might want to think about adding something about whether the employees should or should not talk to the press and discuss the situation.
According to our source.....
1) First paragraph seems a little like a press release. Not intended for employees.
2) Bullet points are helpful and direct.
Response
Bullets make important points stand out. Addressed the conflict and proposed solution very well. Overall very well written in format.