1. Link to online resource:
http://www.penfield.com/UHGhandbook/memo.htm

2. Current internal memo draft

To: Domino's Franchise Owners

From: David Brandon, C.E.O
Date: April 16, 2009
Subject: Video Crisis Reaction

Purpose: As a former 12 and under AAU softball assistant coach, my purpose is to explain how to successfully coach your team and help them to become more experienced and increase their skill level (without overworking them). If a coach understands how to use constructive criticism, but compliment them when they are doing well- the cooperation will escalate and that is what creates a healthy bond between coach/player.