ENG 204-002

1. Link to online resource:
http://www.penfield.com/UHGhandbook/memo.htm

2. Current internal memo draft

To: Domino's Franchise Owners

From: David Brandon, C.E.O
Date: April 16, 2009
Subject: Video Crisis Reaction

By now, you are fully aware of the disgusting videos posted on Youtube.com, filmed in a North Carolina Domino's location. Not only does this look terrible for this specific location, but also for the Domino's name. Actions must be taken to prevent our current, and future employees alike, from conducting such acts as those in the videos, whether filmed or not. Customer safety and satisfaction are our top priorities.

Employee Handbook Updates
Creating new and revised employee handbooks is a long-term step to help promote greater employee efficiency while also preventing them from and acting on those ideas like those in the videos. These changes will include:

Revised code conduct
Specific consequences for overlooking the rules

All of you will receive these new edition employee handbooks within the next six months.

The Hiring Process
Interviews are crucial for determining if a potential employee is right for the job. You will be sent documents with information explaining what to look for in potential employees. We will also be heightening the intensity and depth of our background checks. Dominos will issue protocol on how to conduct such background checks in the following weeks.

Kitchen Cameras
Dominos will distribute the necessary materials to reevaluate all locations' security camera systems. Any location that does not have a view of the kitchen as part of their video security system will be upgraded to include one. Domino's will cover any such costs. All locations with preexisting kitchen cameras are fine as they are.

Managers on Duty
There will be a manager on duty at all times, during all shifts. They will contribute to the daily activities that a Domino's employee normally would, however they will constantly be there to supervise. These managers will have the authority to fire "misbehaving" employees who practice un-orderly conduct.

CEO Check-ups
It would be next to impossible for one person to consistently visit all of the Domino's locations around the country- However, he will start conducting surprise visits to various locations in order to check and evaluate the atmosphere. He will sit in on the employees working and also make sure that the kitchen is sanitary, and then score the location and tell them what they could do better, if anything at all. No location will ever have a heads up on when he will show to inspect.

Sanitation Inspections
We will hire a professional to come in and randomly conduct sanitation tests on our food, kitchen, and even to make sure our employees are wearing the appropriate attire in order to be handling food. The employees and managers will not know when the inspections will occur, they will be completely random. This will force them to stay in line and keep the kitchen clean and the food fresh.

At Domino's we understand the importance of health, sanitation, and fresh food. We were completely shocked and disappointed in our previous employees and plan to bounce back from this crisis- whatever it takes.

Thank you for your time and effort in helping Domino's to achieve a speedy recovery.