Monday (9/14)
Due Today:
- Final Instructions Project design plans due
- Final Instructions Project instruction sets due
- Final Instructions Project postmortem due
In Class:
- Discuss "Feuds in Student Groups"
- Corporate Communication Project introduction
- Complete Corporate Communication Project survey
- Comment on Corporate Communication Project questions
Wednesday (9/16)
Due Today:
- Comment on Corporate Communication Project questions
In Class:
- Team building exercise
For Next Time:
- Read "JetBlue Apologizes after Passengers Stranded"
- Read JetBlue's Customer Bill of Rights
- Watch this video from contemporary CEO David Neeleman
- Read "Be the Guy with the Megaphone"
- Read "10 Steps to Recovery for 'Jet Black and Blue'"
Friday (9/18)
In Class:
- Address Corporate Communication Project questions
- Discuss JetBlue case study