ENG 204-001

Chapter 3: Readers and Contexts of Use
The _______ readers include others who may have an interest in your document’s and are often evaluators of you, your team, or your company.
Answer: Tertiary
When profiling your readers, three things to keep in mind include their ______, _______, and ______.
Answer: Needs, values, attitudes
Chapter 4: Working in Teams
What are the four stages of teaming?
Answer: Forming Storming Norming Performing
Which of the four stages of teaming handles disagreements, sensing tension and anxiety, doubting leadership, addressing conflict, feeling uncertain and frustrated?
Answer: Storming
Chapter 5: Ethics in the Technical Workplace
What is: a choice among two or more unsatisfactory course of action?
Answer: Ethical Dilemma
________ are systems of moral, social or cultural, values that govern the conduct of an individual or community.
Answer: Ethics

Chapter 8

1. Basic organization of a document should be:
A. Introduction, conclusion, body
B. Body, body, body
C. Introduction, body, conclusion
D. Conclusion, body, introduction

2. When composing an outline:
A. Smaller sections should be divided into separate sections
B. Smaller sections should be merged or incorporated into larger sections
C. Larger sections should fall under smaller sections
D. Smaller sections should not be included in an outline

Chapter 10

3. Which is not one of the principles of design:
A. Consistency
B. Colors
C. Alignment
D. Balance

4. ________ is rarely used now because there are other ways to highlight text. It was, however, widely used when typewriters were popular.
A. Underlining
B. Bold
C. Italics
D. Capital letters

Chapter 11

5. This type of graph is appropriate for showing trends over time:
A. Pie chart
B. Bar chart
C. Table graph
D. Line graph

6. When inserting symbols and icons in a document, you should avoid _____ when designing a document for a cross-cultural audience.
A. Culture-specific icons
B. Religious symbols
C. Animal symbols and mascots
D. All of the above

Sam, Kelly, Justin, and Ashley

Chapter 12

1. When you ________ a document, you pass it among your co-workers and supervisors to obtain feedback.

ANSWER: cycle

2. In this type of usability test, users are asked to find specific kinds of information in a document. They are timed and videotaped.

a. document markup
b. read and locate test
c. summary test
d. survey

ANSWER: b

Chapter 17

1. A _______ is a brief internal correspondence.

ANSWER: memo

2. Which of the following would NOT be an appropriate way to sign a letter?

a. Sincerely
b. Respectfully
c. Your Next Employee
d. Cordially

ANSWER: c

Chapter 20

1. _________ readers are people who use your documentation directly to complete a task.

ANSWER: Primary

2. Which of the following is NOT a type of documentation?

a. Instructions
b. Specifications
c. Procedures/Protocols
d. Technical Ability

ANSWER: d

Parsons:

1. The process of PR decision-making is Research, Plan, Implement, and ___________

2. Which one of these is NOT a professional value in public relations?
A. Honesty
B. Loyalty
C. Attire
D. Fairness

Ruff and Aziz:

1. Audiences will fall into two categories, what are they?
A. Stakeholders and non-stakeholders
B. Primary and Secondary
C. Non-stakeholders and Primary
D. Consumer and Provider

2. An example of a stakeholder is...
A. Government
B. Regulators
C. Parent Company
D. Trade Associations

Luntz:

1. This article cautions the user against...
A. Using over-elaborate words and sentences
B. Writing unethically
C. Not using enough pictures
D. Inattention to alignment

2. The best way to make something stick is to use...
A. Long words
B. A picture
C. Good advertising
D. Repetition

In the Jalajas and Sutton article, they describe 5 different typical group members: Whiners, Martyrs, Saboteurs, Bullies, and Deadbeats. The following sentence describes which of these group members: The ________ feels like they are doing the majority of the work and want to feel appreciated for their contributions and undertakings.
-Answer (The Martyr)

What is one way to diffuse the emergence of these groups?
-Have the students indicate which group members contributed to what in the project, holding accountability for each other.

Compose, Design, Advocate "A Rhetorical Process for Designing Compositions"

Which is not a principle of written communication?
A-Arrangement
B-Statement of Purpose
C-Timeliness/Promptness
D-Strategies

When setting out to do a project, what is the very first thing you must have in your design plan?
-Answer (Statement of Purpose)

Compose, Design, Advocate "Laying Out a Design Plan"

Which are three steps to deciding what medium to use?
1-Brainstorming different media
2-Choosing at random
3-Imagine it in use
4-Think practically

When developing your statement of purpose what questions should you ask yourself?
1-What is your motivation communication situation?
2-What would be the best possible outcome of the communication.
3-How will your communication change the situation in which you make the communication?
4-All of the above
5-None of the above