jet blue debacle
The article that i have found was posted on CNNMoney.com on february 15, 2007. It talks about the increse in the stock prices of jet Blue, even after having followed such confusion due to cancellations and delays. As stated by the article, "people still like their low fares and simple product." The situation was well handled by the company as the CEO admitted his mistake and also releasing the customer rights, which would compensate the customers for their inconvinience.
http://money.cnn.com/2007/02/15/news/companies/jetblue/index.htm