Jet Blue Article
This article from CBS does a good job to show what some people who were on the planes that were delayed for hours felt like during the delay. I think it's important to see what these people have to say about such a terrible situation instead of listening to Jet Blue employees promising to improve service when they weren't there on the actual flights. It also gives some data that talks about how many flights of theirs were delayed or cancelled and what the airline is going to do to fix the problem. This article gives good insight to the company and to the problem from the eyes of the customers who were on board delayed flights which I think is more interesting than when articles just say there was a problem and the company will fix it without giving the people a chance to speak.
http://cbs2.com/national/topstories_story_046063757.html