Jet Blue
Wed, 06/27/2007 - 00:12 — stejani
This article found on NBC talks about the CEO's reaction to what happened as well as how confused the staff was. It also talks about approximately how many flights were cancelled and a passengers experience about what to do. While it was complete chaos for those few days, you are also able to see that the staff was trying to do everything in their power to help the passengers even though they did seem a little confused. You are also able to see that there was a conscience effort by the company to bring the crisis under control.
Here is the link: http://www.nbc11.com/news/11053275/detail.html?rss=bay&psp=news