Reading Response Week 2
While reading "Boss's Angry Email Sends Shares Plunging", I found that this was proabably not the best way to approach a problem of this size. I realize email is a fast way to reach everyone in the company, but sometimes it is not the best choice. Especially in this matter, obviously the matter at hand that Mr. Patterson needed to discuss was very important to him and he was very angry about the issue. Mr. Patterson I am sure had a motive behind the email, and I am also sure that is was to put a little scare into his employees to tighten up or else. Mr. Patterson should have used a different method when approaching this matter, maybe a staff meeting or individual meetings with team memebers. Whatever the problem maybe I know that you have to have a clear format when approaching a large number of people with an important matter. I don't think Mr. Patterson's email was very clear and was probably hard for many employees to seek out what Mr. Patterson thought the problem was. I also believe that Mr. Patterson let his emotions take over instead of allowing some time to think about what really needed to be said, so he could approach the matter in a more professional way. In aspect I believe email is sometimes easy to use and at others sometimes hard. When emailing you are not always quite sure how the other person is saying what they mean, because you can't hear their voice and that sometimes can mean different things to different people.
Comments
Reply
I would agree that Mr. Patterson did probably not use the best form of communication for this information that he wanted to get across to his employees. I think a staff meeting would have been a much better choice for him, especially since it would be less likely for the public to know exactly what he had to say. Also a lot of time in nonverbal communication it is hard to understand the tone that the other person is trying to convey and many things can be misunderstood. In a staff meeting employees can also ask questions and make suggestions to help figure out the situation. Email is an easy way to reach many people quickly, but you need to be careful and know what kind of information you are trying to get across. If it is something that you would rather not others see or that you want to make sure that you are clearly understood then another form of communication may be more appropriate.
Email
We rely on email for so many different things that sometimes email is the first thing that we go to when information is being passed. However, when tempers are flying it is very important to remember that email is not the best. Talking in person is a much better way to deal with problems. Someone told me once that if you are upset or angry about something you should write the email you want to send and then wait 24 hours before you actually send it. Of course, you have to reread the email before you send it to make sure that it is addressing what you want it to address. I think that is some good advice. It would have solved this problem.
Reading Response Comment
I feel that this was the wrong approach for Mr. Patterson to take as well. There was definitely a lot of emotion behind his message which isn’t easily conveyed over the internet. Messages that contain a lot of emotion are easily to be misinterpreted as something else. Which was the case in this story; Mr. Patterson intended to inspire his employees but instead aggravated that. The best approach for Mr. Patterson to take would have to wait a day or two to cool down and then talk to his employees in person. This way he could have conveyed the right tone, and it would not have been possible to forward his message across the internet.
Reading Response #2: Reply
I definitely feel that email is easy, fast, and at times the most convenient. Emails can also get you into trouble, just as it did Mr. Patterson. Mr. Patterson basically didn't think before he wrote those degrading messages. His carelessness proved just how the Internet is powerful, and how important information can be spread to tons of people in only a matter of seconds. I also think Mr. Patterson should have addressed each person individually, or could have even addressed them as a group. He obviously did let his emotions get the best of him. If Mr. Patterson kept a professional type of attitude then things might have went better.