Your letter is very good! It has a lot of good information and if formulated really well! I really like your opening paragraph. It is easy to read and straight to the point. The only thing I would suggest to change in the first paragraph would be not say between February 14 and 19 and possibly say something like in the past few days or in the past week. You explained the situations really well and how the customers are being compensated well also. It is just a really well written letter and I can’t find anything else to suggest to change. Good job!
I thought you did an excellent job on your JetBlue customer letter. The opening paragraph was very strong, and I liked the way you presented the situation before simply apologizing for it. I think you should consider revising this line "Whether it was a flight cancellation, delay, or some other problem, we know that it interrupted your daily life in some fashion." because it is a little bit too general. Instead of addressing this person's actual problem, you are telling her that you messed up somewhere, but you aren't exactly sure. This could come across as an empty apology to some people. Other than that I thought you did a really great job articulating your point to your audience. I especially liked how you added that she can go to the website to view the public statement video, great idea!
The letter you wrote to your customers was excellent. You definetely displayed all the necessary areas. You made a plan for your mistakes, and also let your customers know how your company was working to fix the mistakes. Within your letter you were very honest, and also very sincere. You made sure through out the whole letter to stay very apologetic and sincere. One thing I would add to your letter would be how you were going to compensate for the mistakes made during your customers experiences. The reason I would add that, is so your customers stay loyal. Otherwise I letter was veyr good and professional.
Comments
Peer Feeback
Your letter is very good! It has a lot of good information and if formulated really well! I really like your opening paragraph. It is easy to read and straight to the point. The only thing I would suggest to change in the first paragraph would be not say between February 14 and 19 and possibly say something like in the past few days or in the past week. You explained the situations really well and how the customers are being compensated well also. It is just a really well written letter and I can’t find anything else to suggest to change. Good job!
Review
I thought you did an excellent job on your JetBlue customer letter. The opening paragraph was very strong, and I liked the way you presented the situation before simply apologizing for it. I think you should consider revising this line "Whether it was a flight cancellation, delay, or some other problem, we know that it interrupted your daily life in some fashion." because it is a little bit too general. Instead of addressing this person's actual problem, you are telling her that you messed up somewhere, but you aren't exactly sure. This could come across as an empty apology to some people. Other than that I thought you did a really great job articulating your point to your audience. I especially liked how you added that she can go to the website to view the public statement video, great idea!
Peer Letter Feedback
The letter you wrote to your customers was excellent. You definetely displayed all the necessary areas. You made a plan for your mistakes, and also let your customers know how your company was working to fix the mistakes. Within your letter you were very honest, and also very sincere. You made sure through out the whole letter to stay very apologetic and sincere. One thing I would add to your letter would be how you were going to compensate for the mistakes made during your customers experiences. The reason I would add that, is so your customers stay loyal. Otherwise I letter was veyr good and professional.