The format of your letter is very effective. I like that you apologize first and then remind the customer that JetBlue is a company that values customer satisfaction and the steps that JetBlue is taking to achieve this. I like that you used specific numbers like the number of employees and the number of available flight locations. I also like that you put contact information in the last paragraph as well as David Neeleman's contact information. However, I would suggest addressing the customer personally by using "you" more often instead of our customers, especially in the last paragraph. In the second paragraph, change "one" in "trust you one had" to "once". In the last paragraph, I would change airlines to airways since that is the proper name of JetBlue. Other than those changes, I really like your letter and you did a great job!
Comments
Peer Edit
The format of your letter is very effective. I like that you apologize first and then remind the customer that JetBlue is a company that values customer satisfaction and the steps that JetBlue is taking to achieve this. I like that you used specific numbers like the number of employees and the number of available flight locations. I also like that you put contact information in the last paragraph as well as David Neeleman's contact information. However, I would suggest addressing the customer personally by using "you" more often instead of our customers, especially in the last paragraph. In the second paragraph, change "one" in "trust you one had" to "once". In the last paragraph, I would change airlines to airways since that is the proper name of JetBlue. Other than those changes, I really like your letter and you did a great job!