I have read about 5 or 6 of the business letters in the class and I must say this is the best one. First off, you do a great job of apologizing, but not to the point where it becomes annoying. You also are clear on what has changed within the company and what actions jetblue is taking to have better customer service. In the letter, you also accept responsiblity for your actions and admit that a mistake was made on your part. You do a good job of directing the reader to the site where they could find how they can be compensated. Here are two things I found that could possibly be changed:
1) Most corporate letter head has the logo centered at the top. (This might just be my opinion.)
2) Since this person took the time to write in a letter of complaint, you might want to compensate them more for taking the time out of their day to do so. (Again, this might be just a personal choice.)
I thought that your business letter was very professional and well-written. The letter pointed out JetBlue’s mistakes, and apologized for the problems. I liked that you apologized for the inconvenience brought upon all of the passenger’s family and friends that were affected by the delays and cancellations. You made it clear that JetBlue realizes that they did not only affect its passengers but many others. You made it clear that JetBlue has been working hard to fix the issues, and that they are committed to satisfying its customers. Your letter addressed all of the questions that the passengers would have. At the end of the letter, you were optimistic about servicing the customers in the future.
Comments
Letter Critique
I have read about 5 or 6 of the business letters in the class and I must say this is the best one. First off, you do a great job of apologizing, but not to the point where it becomes annoying. You also are clear on what has changed within the company and what actions jetblue is taking to have better customer service. In the letter, you also accept responsiblity for your actions and admit that a mistake was made on your part. You do a good job of directing the reader to the site where they could find how they can be compensated. Here are two things I found that could possibly be changed:
1) Most corporate letter head has the logo centered at the top. (This might just be my opinion.)
2) Since this person took the time to write in a letter of complaint, you might want to compensate them more for taking the time out of their day to do so. (Again, this might be just a personal choice.)
Otherwise, great letter!
Peer Editing- Business Letter
I thought that your business letter was very professional and well-written. The letter pointed out JetBlue’s mistakes, and apologized for the problems. I liked that you apologized for the inconvenience brought upon all of the passenger’s family and friends that were affected by the delays and cancellations. You made it clear that JetBlue realizes that they did not only affect its passengers but many others. You made it clear that JetBlue has been working hard to fix the issues, and that they are committed to satisfying its customers. Your letter addressed all of the questions that the passengers would have. At the end of the letter, you were optimistic about servicing the customers in the future.