I think you did a good job with your business letter. You were able to clearly tell the customer what he was going to get to compensate him for his experience. I think you took the right tone with Mr. Bezman. I would have to imagine he was irate after this experience with JetBlue. I like how you tell him what you are going to do for him and what you are doing to change the company. I think if you added a little more in the second paragraph about exactly how and why you understand what happened to him it may seem you really understand what happened to him. Also, what is the 7199u89 under David Neeleman’s name? If you saw this used in other business letters, stick with it, if not, I would go to slightly more traditional contact information. Last, read through your letter a couple times out loud and make sure you wrote exactly what you want to say. Overall, you wrote a very good business letter.
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I think you did a good job with your business letter. You were able to clearly tell the customer what he was going to get to compensate him for his experience. I think you took the right tone with Mr. Bezman. I would have to imagine he was irate after this experience with JetBlue. I like how you tell him what you are going to do for him and what you are doing to change the company. I think if you added a little more in the second paragraph about exactly how and why you understand what happened to him it may seem you really understand what happened to him. Also, what is the 7199u89 under David Neeleman’s name? If you saw this used in other business letters, stick with it, if not, I would go to slightly more traditional contact information. Last, read through your letter a couple times out loud and make sure you wrote exactly what you want to say. Overall, you wrote a very good business letter.