I think that the letter is pretty well written in terms of apologizing, informing the reason for which such hassle was faced. It would be better if you could omit the word sacrificing in the 3rd paragraph. This may sound to the passenger as if the company is doing a favor to them through compensating. The customers should feel that they deserve to be compensated for the inconvenience caused by the airline.
Apart from that everything looks good. Great job.
This is a good letter. I might revise some of the language to more simple terms, such as dissipate. It is good how you stated that we took full responsibility. I might also make the first paragraph slightly shorter and more to the main point then elaborate later. I like your term of financial rewards. It sounds as though the people are getting a prize it sounds completely different then compensation. I also like how you close this letter you may want to look into stating how they can contact you or look online to see the bill of rights. The format looks great and it looks nice with the logo.
The over all structure of the letter seems perfect but I think it’s a little crammed up. May be you want to be concise. Some parts of the letter make me feel as if you are not apologetic and instead you are blaming the weather for the situation. Like the statement of where you said that the company took a chance when it knew it weather was bad, that causes a bad impression about the company. May be you want to change that sentence. Your third paragraph makes the reader feel that you’re doing a big favor to the passengers by making the customer rights bill. I am saying this because you say that it would cost the company financially. I like the way you have described the whole situation, that paragraph is very well stated. I hope my suggestions help. I dint want to sound rude but the suggestions are what I inferred as a reader.
I think you it was very wise to describe some of the problems the airline had and why they had to go through that situation. But I must say that it might be too much. As a disappointed client I wouldn’t like to receive a personal letter that mostly says what was wrong. I would prefer reading apologies and courses of action that would assure me that I won’t ever be in that situation again. I liked the apologies very much and the tone you used for the letter. Another small thing that felt strange was the use of the word popularity. Maybe you want to change it for a more elegant word such as reputation. Overall it was good!
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I think that the letter is pretty well written in terms of apologizing, informing the reason for which such hassle was faced. It would be better if you could omit the word sacrificing in the 3rd paragraph. This may sound to the passenger as if the company is doing a favor to them through compensating. The customers should feel that they deserve to be compensated for the inconvenience caused by the airline.
Apart from that everything looks good. Great job.
Comments
This is a good letter. I might revise some of the language to more simple terms, such as dissipate. It is good how you stated that we took full responsibility. I might also make the first paragraph slightly shorter and more to the main point then elaborate later. I like your term of financial rewards. It sounds as though the people are getting a prize it sounds completely different then compensation. I also like how you close this letter you may want to look into stating how they can contact you or look online to see the bill of rights. The format looks great and it looks nice with the logo.
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The over all structure of the letter seems perfect but I think it’s a little crammed up. May be you want to be concise. Some parts of the letter make me feel as if you are not apologetic and instead you are blaming the weather for the situation. Like the statement of where you said that the company took a chance when it knew it weather was bad, that causes a bad impression about the company. May be you want to change that sentence. Your third paragraph makes the reader feel that you’re doing a big favor to the passengers by making the customer rights bill. I am saying this because you say that it would cost the company financially. I like the way you have described the whole situation, that paragraph is very well stated. I hope my suggestions help. I dint want to sound rude but the suggestions are what I inferred as a reader.
comment
I think you it was very wise to describe some of the problems the airline had and why they had to go through that situation. But I must say that it might be too much. As a disappointed client I wouldn’t like to receive a personal letter that mostly says what was wrong. I would prefer reading apologies and courses of action that would assure me that I won’t ever be in that situation again. I liked the apologies very much and the tone you used for the letter. Another small thing that felt strange was the use of the word popularity. Maybe you want to change it for a more elegant word such as reputation. Overall it was good!