I think that the letter you have written is pretty good. You have included the points of apologizing to the customer, informing her about the bill of rights. But there are a lot of things that you can implement to make it better. I think it’ll be good to include the jetBlue Airways trademark (centered at the top). This would make it like a letterhead giving the letter a more professional look. You can do a bit of research and point the changes that jetBlue has already taken or plans to. Apart from that it’ll be nicer if you provide the contact information at the bottom as well as it will be easier for the customer to locate it.
Other than that it’s a good letter.
I thought you did a good job with your jetBlue letter. You started off with a sincere apology and then continued to list all that jetBlue will do to help prevent this again. One suggestion for you letter would be to add some information about how the Customer bill of Right will help them by going into more detail about its content. You may also want to add that no matter how much jetBlue prepares, things will still happen and this lets customers know what to expect when they encounter a circumstance when traveling. If you elaborate on that point I think you will do fine with your final draft.
Comments
comment
I think that the letter you have written is pretty good. You have included the points of apologizing to the customer, informing her about the bill of rights. But there are a lot of things that you can implement to make it better. I think it’ll be good to include the jetBlue Airways trademark (centered at the top). This would make it like a letterhead giving the letter a more professional look. You can do a bit of research and point the changes that jetBlue has already taken or plans to. Apart from that it’ll be nicer if you provide the contact information at the bottom as well as it will be easier for the customer to locate it.
Other than that it’s a good letter.
review
I thought you did a good job with your jetBlue letter. You started off with a sincere apology and then continued to list all that jetBlue will do to help prevent this again. One suggestion for you letter would be to add some information about how the Customer bill of Right will help them by going into more detail about its content. You may also want to add that no matter how much jetBlue prepares, things will still happen and this lets customers know what to expect when they encounter a circumstance when traveling. If you elaborate on that point I think you will do fine with your final draft.