Overall I think your letter is well written and addresses the necessary issues to help win back this customer. There are a few suggestions that I have that I think might help you a little bit when revising your letter. At the end of the first paragraph you tell them how customers will be compensated. This is a good idea but instead of using "those customers" and "they", I would address the person themselves and use you so that they will feel like it is more directly related to them. I like how you have the websites listed for them to go to but I would deactivate the hyperlink so that the link just shows up in regular text since they will most likely be receiving this as a letter in the mail. These are just a couple suggestions I have but overall it looks pretty good!
Your content is very good for this letter. You come across very apologetic which is necessary for this situation. I really like your second sentence where you reference JetBlue’s commitment to customer service and satisfaction. In the second paragraph, I don’t think that the parentheses are necessary. You also say that they will be unable to fly during any weather. You should probably mention inclement or bad weather since this might confuse customers. Good job mentioning the Bill of Rights and how it affects the customer. You might consider adding how the particular customer will be compensated. This will probably help keep the passenger a customer of JetBlue.
Comments
Comment
Overall I think your letter is well written and addresses the necessary issues to help win back this customer. There are a few suggestions that I have that I think might help you a little bit when revising your letter. At the end of the first paragraph you tell them how customers will be compensated. This is a good idea but instead of using "those customers" and "they", I would address the person themselves and use you so that they will feel like it is more directly related to them. I like how you have the websites listed for them to go to but I would deactivate the hyperlink so that the link just shows up in regular text since they will most likely be receiving this as a letter in the mail. These are just a couple suggestions I have but overall it looks pretty good!
Response
Your content is very good for this letter. You come across very apologetic which is necessary for this situation. I really like your second sentence where you reference JetBlue’s commitment to customer service and satisfaction. In the second paragraph, I don’t think that the parentheses are necessary. You also say that they will be unable to fly during any weather. You should probably mention inclement or bad weather since this might confuse customers. Good job mentioning the Bill of Rights and how it affects the customer. You might consider adding how the particular customer will be compensated. This will probably help keep the passenger a customer of JetBlue.