Your letter is well written and I think it addresses the most important aspects to help gain back this customer. I like how you included exactly how the customer would be reinstated so that they know for sure what they are getting back. In the third paragraph you talk about changes being made in the company and you listed the Customer Bill of Rights. You may also want to list more specific details so that they know exactly what is being changed and where they can find the Customer Bill of Rights. Overall I think you did a pretty good job and really do not need to change much.
I really like how you gave examples and dates that would apply to each customer. The letter is directed at the customer and fits well. The only thing you want to be careful of is making it seem too cookie cutter. The customer probably wants a personal letter instead of one that is generalized. You do a good job trying to keep the letter personal but still apply to many people. You relate well to the customer by recognizing that his or her daily life was altered. Your apologetic tone is very appropriate. Your mention of the bill of rights is also very good. Good job overall!
Your letter is very well written. I like the way how give exact dates and examples in your letter. The tone of your letter is good. The only suggestion I would make is that it is to generalized. You need to make it a little more personal I think the customer would prefer it like that. I liked how you incorporated exactly how the customer would be reimbursed so that they know exactly what they are getting back. I also liked the way you just mentioned about the Customer bill of Rights and didn’t go to much in detail with it. Over all I think you did an excellent job on your business letter.
Comments
Comment
Your letter is well written and I think it addresses the most important aspects to help gain back this customer. I like how you included exactly how the customer would be reinstated so that they know for sure what they are getting back. In the third paragraph you talk about changes being made in the company and you listed the Customer Bill of Rights. You may also want to list more specific details so that they know exactly what is being changed and where they can find the Customer Bill of Rights. Overall I think you did a pretty good job and really do not need to change much.
Response
I really like how you gave examples and dates that would apply to each customer. The letter is directed at the customer and fits well. The only thing you want to be careful of is making it seem too cookie cutter. The customer probably wants a personal letter instead of one that is generalized. You do a good job trying to keep the letter personal but still apply to many people. You relate well to the customer by recognizing that his or her daily life was altered. Your apologetic tone is very appropriate. Your mention of the bill of rights is also very good. Good job overall!
comment
Your letter is very well written. I like the way how give exact dates and examples in your letter. The tone of your letter is good. The only suggestion I would make is that it is to generalized. You need to make it a little more personal I think the customer would prefer it like that. I liked how you incorporated exactly how the customer would be reimbursed so that they know exactly what they are getting back. I also liked the way you just mentioned about the Customer bill of Rights and didn’t go to much in detail with it. Over all I think you did an excellent job on your business letter.