I think you did a great job on writing this letter. The format is also correct. It was was nice to see your interest in hearing the customers feedback on JetBlue. Your sincerity was present throughout the whole letter, which would be appreciated by any customer. Overall if I was a customer I would definitely consider flying with JetBlue after reading your letter. It seems that JetBlue is apologetic and they are striving to make adjustments such as the Customers Bills of Rights. I didn’t really see anything to improve on, good luck!!!
I thought you wrote a very concise, professional letter. I went a similar direction in that I thanked the person for their feedback on the issue. The person took the time to write a letter and it is important to acknowledge their effort. Also, I liked how you did not give the history of what happened that day. The person knows the facts of the situation, so to mention it again would only upset them. I can see only two minor things you may want to consider changing. First, you use the word "striving" in the last sentence of your first paragraph and the first sentence of your second paragraph. Fining a synonym for that word will make less repetitive. Secondly, adding the web address for the Customer Bill of Rights at the end of the second paragraph will make it easier for the reader to access the information. Overall, it was a good letter.
Comments
comment to business letter
I think you did a great job on writing this letter. The format is also correct. It was was nice to see your interest in hearing the customers feedback on JetBlue. Your sincerity was present throughout the whole letter, which would be appreciated by any customer. Overall if I was a customer I would definitely consider flying with JetBlue after reading your letter. It seems that JetBlue is apologetic and they are striving to make adjustments such as the Customers Bills of Rights. I didn’t really see anything to improve on, good luck!!!
Comment
I thought you wrote a very concise, professional letter. I went a similar direction in that I thanked the person for their feedback on the issue. The person took the time to write a letter and it is important to acknowledge their effort. Also, I liked how you did not give the history of what happened that day. The person knows the facts of the situation, so to mention it again would only upset them. I can see only two minor things you may want to consider changing. First, you use the word "striving" in the last sentence of your first paragraph and the first sentence of your second paragraph. Fining a synonym for that word will make less repetitive. Secondly, adding the web address for the Customer Bill of Rights at the end of the second paragraph will make it easier for the reader to access the information. Overall, it was a good letter.