I think your letter is well structured. The only area of improvement would be that you do not seem to connect with the customer that well. The tone I get when reading the letter is pretty serious which is good but I don't get the feeling that you understand what the customer has been through well enough. Some of your sentences are brief and get right to the point, which you could improve by elaborating some a little more. Overall, the letter is good, you mention every important thing meaning that the content is well done. You just have to improve the way of tranmistting the message which you can do by applying some minor changed. For instance, in the second paragraph, when talking about satisfaction and customer service, you can reinforce the fact that JetBlue is sorry by admitting that this is what "we failed to do" when the crisis happened.
Impressive! I really find this letter very hard to critique seeing as I found nothing wrong with it. You have an excellent use of words and tone throughout this letter. It is very professional yet still personal so the customer feels like you have addressed their personal issue. In the first paragraph I am a little unsure of whether you should say that the company was unprepared to handle the situation because that would worry me for future problems/situations. I think rewording that and make it sound like it was handled in the most effective/appropriate manner. I have little experience with writing professionally so it may be correct to have it written the way you do. Just a suggestion. Keep up the good work!
Comments
feedback
I think your letter is well structured. The only area of improvement would be that you do not seem to connect with the customer that well. The tone I get when reading the letter is pretty serious which is good but I don't get the feeling that you understand what the customer has been through well enough. Some of your sentences are brief and get right to the point, which you could improve by elaborating some a little more. Overall, the letter is good, you mention every important thing meaning that the content is well done. You just have to improve the way of tranmistting the message which you can do by applying some minor changed. For instance, in the second paragraph, when talking about satisfaction and customer service, you can reinforce the fact that JetBlue is sorry by admitting that this is what "we failed to do" when the crisis happened.
Comment
Impressive! I really find this letter very hard to critique seeing as I found nothing wrong with it. You have an excellent use of words and tone throughout this letter. It is very professional yet still personal so the customer feels like you have addressed their personal issue. In the first paragraph I am a little unsure of whether you should say that the company was unprepared to handle the situation because that would worry me for future problems/situations. I think rewording that and make it sound like it was handled in the most effective/appropriate manner. I have little experience with writing professionally so it may be correct to have it written the way you do. Just a suggestion. Keep up the good work!