I like the way that you start off your letter. I think someone who is reading this letter who is not happy with the company would feel a little bit better if apologized to right from the start. Over all, this was very informing. It gave a brief overview of what happened and more importantly it states what the company plans to do in the future to make sure that nothing like this happens again. The one suggestion that I would make is to make sure that you proof read everything before submitting the final copy. Other than that great job.
Overall, I think your letter looks pretty good. I do, however, have a couple of suggestions to make. I noticed that in the second paragraph, you talked about how unacceptable JetBlue's handling of the situation was. But, in the last line of the third paragraph, it seemed like you were saying that the situation was out of your hands. Even though the weather is something we can't control, for the customer's sake, I think you should make it seem like you are taking responsibilty for it. Another suggestion I have would be to watch your word usage. The way you worded a few things were a little hard to follow. Other than that, I think everything else looked fine!
I really liked your letter. I thought you did an amazing job admitting fault on the part of JetBlue and apologizing to the customer. You admitted that JetBlue as a company does not believe it's behavior was acceptable and that they are taking steps to change it. The only sentence I did not really like was in your third paragraph, "In order to make sure that this crisis due to operational disruption that was caused by severe weather does not happen again we have taken serious action to improve our efficiency during any crisis." I feel it was a bit confusing and I had to stop and read it twice. I think it could be reworded to sound better and it would help out that paragraph quite a bit. I like how you directed where feedback could be sent, and closed with hopes of gaining back their business. Overall I liked the letter quite a bit.
Comments
Peer Edit
I like the way that you start off your letter. I think someone who is reading this letter who is not happy with the company would feel a little bit better if apologized to right from the start. Over all, this was very informing. It gave a brief overview of what happened and more importantly it states what the company plans to do in the future to make sure that nothing like this happens again. The one suggestion that I would make is to make sure that you proof read everything before submitting the final copy. Other than that great job.
Comment
Overall, I think your letter looks pretty good. I do, however, have a couple of suggestions to make. I noticed that in the second paragraph, you talked about how unacceptable JetBlue's handling of the situation was. But, in the last line of the third paragraph, it seemed like you were saying that the situation was out of your hands. Even though the weather is something we can't control, for the customer's sake, I think you should make it seem like you are taking responsibilty for it. Another suggestion I have would be to watch your word usage. The way you worded a few things were a little hard to follow. Other than that, I think everything else looked fine!
Editing
I really liked your letter. I thought you did an amazing job admitting fault on the part of JetBlue and apologizing to the customer. You admitted that JetBlue as a company does not believe it's behavior was acceptable and that they are taking steps to change it. The only sentence I did not really like was in your third paragraph, "In order to make sure that this crisis due to operational disruption that was caused by severe weather does not happen again we have taken serious action to improve our efficiency during any crisis." I feel it was a bit confusing and I had to stop and read it twice. I think it could be reworded to sound better and it would help out that paragraph quite a bit. I like how you directed where feedback could be sent, and closed with hopes of gaining back their business. Overall I liked the letter quite a bit.