Good letter! I think addressing the interest the company has in receiving feedback, even from angry customers, is important. Overall it looked very well written and seemed sincere. A suggestion I have for the second paragraph, second sentence would be to state what situation, like saying uncontrollable weather delays or something along those lines. Your third paragraph was very nice and made me feel like the company really did value their customers and this incident must have just been a fluke. Good job!
I think you did a very good job of letting the customer know that JetBlue is aware of their mistakes and trying to change. I really liked the line in the first paragraph that said the events of that day brought to JetBlue's attention the things they had been doing wrong. It really shows that you were taking full responsibilty for everything that had happened. I think your letter was both professional and personal, which is how I would think it should be. You were sincere in your apology and willing to admit to the mistakes. Overall, I think it looks great!
Comments
I just realized my letter is
I just realized my letter is not in block format. Sorry.
Comment
Good letter! I think addressing the interest the company has in receiving feedback, even from angry customers, is important. Overall it looked very well written and seemed sincere. A suggestion I have for the second paragraph, second sentence would be to state what situation, like saying uncontrollable weather delays or something along those lines. Your third paragraph was very nice and made me feel like the company really did value their customers and this incident must have just been a fluke. Good job!
Comment
I think you did a very good job of letting the customer know that JetBlue is aware of their mistakes and trying to change. I really liked the line in the first paragraph that said the events of that day brought to JetBlue's attention the things they had been doing wrong. It really shows that you were taking full responsibilty for everything that had happened. I think your letter was both professional and personal, which is how I would think it should be. You were sincere in your apology and willing to admit to the mistakes. Overall, I think it looks great!