The overall format is great, and everything is aligned neatly. One of the first things I noticed was in the second sentence there was a typo “that pccured” I think it should be occurred. You made some good points in describing JetBlue’s failures during the ice storm. The improvements you mentioned in the second paragraph was a great start. You might want to mention where you can find the Customer Bill of Rights such as JetBlue.com. Throuhout your letter you were really convincing and the letter was sincere too. Good luck, this was a good letter.
You're letter was pretty good, and related well to the customer I thought. The only typo I saw was already mentioned so I suppose it doesn't really need repeated. The only thing I think you may want to try and add if you can is how the customer will be personally reimbursed. I think it's important the customer knows that they are getting more than an apology since, depending on their experience, 8-11 hours on a plane warrants more than a simple letter. I like that you talked about the Bill of Rights the the training of employees to better handle similar situations, that goes a long way in gaining back customers if they know you are actively working on fixing the problem. I think you did a good job with your tone, remaining polite and showing hope that the customer will be willing to give jetBlue another try. Well done.
I liked how you organized the content. Your tone was porperly apologetic and sincere.
You explained what jetBlue mishandled and hot they will fix it to make it never be repeated.
I liked your detailed explanation about customer bill of rights. It consciesly but informatively explained its function. If I were you, I would consider adding the webaddress where you can find the Customer Bill of Rights.
Comments
edit of business letter
The overall format is great, and everything is aligned neatly. One of the first things I noticed was in the second sentence there was a typo “that pccured” I think it should be occurred. You made some good points in describing JetBlue’s failures during the ice storm. The improvements you mentioned in the second paragraph was a great start. You might want to mention where you can find the Customer Bill of Rights such as JetBlue.com. Throuhout your letter you were really convincing and the letter was sincere too. Good luck, this was a good letter.
RE: Business Letter Draft
You're letter was pretty good, and related well to the customer I thought. The only typo I saw was already mentioned so I suppose it doesn't really need repeated. The only thing I think you may want to try and add if you can is how the customer will be personally reimbursed. I think it's important the customer knows that they are getting more than an apology since, depending on their experience, 8-11 hours on a plane warrants more than a simple letter. I like that you talked about the Bill of Rights the the training of employees to better handle similar situations, that goes a long way in gaining back customers if they know you are actively working on fixing the problem. I think you did a good job with your tone, remaining polite and showing hope that the customer will be willing to give jetBlue another try. Well done.
comment
I liked how you organized the content. Your tone was porperly apologetic and sincere.
You explained what jetBlue mishandled and hot they will fix it to make it never be repeated.
I liked your detailed explanation about customer bill of rights. It consciesly but informatively explained its function. If I were you, I would consider adding the webaddress where you can find the Customer Bill of Rights.