Your format is great, and you make some really good points throughout the letter. One thing I did notice was just "customers" instead of customer in the third paragraph. You did a nice job of describing the JetBlue crisis. The customer bill of rights was a good start in gaining the customers trust again, and you did a great job in explaining it. Throughout the letter your apology was sincere, and you were convincing that JetBlue was trying to improve.
I think you did a great job on your business letter. The tone was propperly apologetic. You have mentioned clearly about the compensation they will get, which will help assuade his/her furor.
In the last paragraph, I think "dramatic change" sounds a little bit exaggerated. My little opinion is that how about considering another word instead of it? Besides it, I think your business letter looked informative and apologetic.
Your business letter appeared to be very professional and sincere. However, there were some grammatical errors that should be revised, such as capitalizing the J in JetBlue, etc. You covered all the necessary information for the passenger to fully understand and the benefits that they would be awarded for future flights. The letter demonstrated good customer service and a sincerity to serve the passenger better in the future. Your letter allowed a bridge to be developed between the CEO and passengers for any future comments and inquiries. I believe that a passenger reading this letter will have a positive reaction and believe in the dramatic changes that will take place with the company.
Comments
edit of business letter
Your format is great, and you make some really good points throughout the letter. One thing I did notice was just "customers" instead of customer in the third paragraph. You did a nice job of describing the JetBlue crisis. The customer bill of rights was a good start in gaining the customers trust again, and you did a great job in explaining it. Throughout the letter your apology was sincere, and you were convincing that JetBlue was trying to improve.
Comment
I think you did a great job on your business letter. The tone was propperly apologetic. You have mentioned clearly about the compensation they will get, which will help assuade his/her furor.
In the last paragraph, I think "dramatic change" sounds a little bit exaggerated. My little opinion is that how about considering another word instead of it? Besides it, I think your business letter looked informative and apologetic.
Your business letter
Your business letter appeared to be very professional and sincere. However, there were some grammatical errors that should be revised, such as capitalizing the J in JetBlue, etc. You covered all the necessary information for the passenger to fully understand and the benefits that they would be awarded for future flights. The letter demonstrated good customer service and a sincerity to serve the passenger better in the future. Your letter allowed a bridge to be developed between the CEO and passengers for any future comments and inquiries. I believe that a passenger reading this letter will have a positive reaction and believe in the dramatic changes that will take place with the company.