I think you did a really good job writing a very informative and professional business letter. The third sentence in your second paragraph confused me a little. "We would take this..", this sentence doesn't really make sense to me. I think you mean "we will" but maybe I am just reading it wrong. Other than that I think your letter is fine and is similar to one you would see by a company. If you just change that one sentence I think you have a great business letter and you did a really good job writing it.
I liked that you used the Jetblue Airways at the top of the page and the website at the bottom of the page. I thought the use of the age of the airline was nice and referring back to the Customer Bill of Rights was necessary.
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I think you did a really good job writing a very informative and professional business letter. The third sentence in your second paragraph confused me a little. "We would take this..", this sentence doesn't really make sense to me. I think you mean "we will" but maybe I am just reading it wrong. Other than that I think your letter is fine and is similar to one you would see by a company. If you just change that one sentence I think you have a great business letter and you did a really good job writing it.
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I liked that you used the Jetblue Airways at the top of the page and the website at the bottom of the page. I thought the use of the age of the airline was nice and referring back to the Customer Bill of Rights was necessary.