English 420Y - Business Writing Online

After reading a few articles about the JetBlue crisis, I think the company was downright wrong it their decision making. Not thinking things through long enough did more harm than good in the long run. I read how travelers were stranded in planes for hours on the tarmac because the company did not want to pay the gate fees they would have paid had the planes been waiting at the gates. That sounds like a selfish company not putting their customers first.

Do I think JetBlue handled the situation effectively?

fter reviewing the text, I have come to the conclusion that English 420 is centered around creating professional business documents. The book seems to be more of a guide of how to create these documents rather than just paragraphs of information. The text book will help with this class as well as in the business world. I hope to be able take the information provided and use it to construct business documents when called on to do so.

Oh man, oh man, did Neal Patterson ever screw up. Even if Patterson's "stinging" e-mail hadn’t caused a stock plummet it would have caused his managers to have at least some sort of ill will towards him. The article is exactly right when it says that you never send that sort of mass message via e-mail. You need to be specific of you are going to be that harsh, so he either needed to verbally address his managers or send that e-mail to people that he KNEW to be the issue.

From the readings of the past couple days, we can really start to grasp the importance of writing resumes. Reading the posts that were given Monday, I have a new understanding of what I should and should not include in my own personal resume. Honestly if I had not read through each one of the texts provided, I can almost guarantee I would have cluttered up my writing with a bunch of nonsense that would have been irrelevant to the point of the job I was applying for.

I think we should all be pretty familiar with most of the material covered in the textbook on emails by now. A specific thing that I really feel is worth mentioning is the advice on never reply to an important or for that reason a harsh email immediately. We should always think thoroughly and calmly before replying to something that aggravate our emotions; in result could cause us to respond inappropriately.

I agree with E. Ralph Biggadike, in The Stinging Office Memo, that email nowadays is overused. It is very hard to communicate and "promote a dialogue" between other people. I believe it is very hard to tell what kind of emotion is being used and is also impersonal. The perception of the email can be misinterpreted by the reader when the selection of words were not thoughtfully designed. For some people they use the use of email as a scapegoat to avoid contact with others and situations. Some of the benefits of email is that it is very cheap, convenient, and extremely fast in networking.

I haven’t really had a whole lot of experience with sending out formal emails. While I do work at a place that uses email frequently to communicate with the home office, I rarely do the emailing myself. I do, however, use email to communicate with members of my sorority. With close to one hundred girls in the house, email is a very important communication tool, as well as, the most effective. I’ve learned that the tone of an email makes the difference on how the reader reacts.

Chapter 27 was very interesting; I send all kinds of emails on a daily basis. There was a lot of information that was covered in chapter 27 that I had never learned about or thought about before. I send emails to friends and family very often but I also send emails at my internship everyday. Actually when I got into work today my inbox had about fifteen emails that I had to respond to.