English 421Y: Technical Writing Online

I’ve learned from personal experience that audience analysis is very important in any type of communication, especially technical writing. While working as a web designer for a local internet service provider I was tasked with writing a document that explained to our users how to install anti-virus software on their PC’s. I had explained the steps to several customers before, both in person when they brought their machines in, and over the phone when I helped with technical support.