English 420Y - Business Writing Online

This is my business letter to a JetBlue passenger that was delayed during the events of February 14-18. My goal was to offer JetBlue's greatest apologies and hoping the customer would fly on JetBlue again.

Any comments on how I can do anything better will be greatly appreciated. Thanks in advance.

http://youtube.com/watch?v=SOo-tG9q2h0

Here is my press release. Any and all peer edits will be greatly appreciated.

Attached you will find my resume and cover letter along with a job ad and analysis for a position I would apply for with HDR Design-Build.

Do I think JetBlue handled the situation effectively?

http://www.msnbc.msn.com/id/17237390/

This is the news article I found about the JetBlue incident in February. It stated that Jet Blue would pay millions to their customers stranded in February. Also they introduced the passengers bill of rights and the details associated with it. This can help with the project as it can give more facts about what happened on during the snowstorm and the aftermath to use in the project and some good quotes given by the CEO of JetBlue.

Here is my cover letter for HDR Design Build for a position as a project manager intern. Any help will be greatly appreciated. Thanks in advance.

The candidates that I chose to call for an interview were 9, 10. 13, 20, and 29. I basically looked at the objective they said they were applying for and looked at their relative experience related to that objective. Even if they had no experience but stated that they were looking for an internship in that field, I still gave them some consideration. The next thing I looked at was the education info and how their GPAs looked for the time period they had been in school.

Any critcism will be welcome. Thanks in advance.

After reading the 2 articles about Cerner, I think it is funny that a message like that can cause such an uproar with the employees and the stockholders of that company. It seems as though Mr. Patterson was displeased with his employee's work habits but to send an angry email was not the right approach to the situation. I think to better resolve the situation, calling a meeting with the managers and telling them that things needed to change would be safer than writing something that could come back to biting you in the butt later on.