English 421Y: Technical Writing Online

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*EDIT*
Usability Test for iTunes Instructions

Please complete this survey and post your response in a comment. If you feel that your opinions can not accurately be described in this survey, feel free to markup the document as well.

Were there any typos or grammar errors in the manual?
None that I could see.
Did the design of the manual help or hinder you?
Keeping in mind the fact that this is meant to be folded: the design seemed fine. The green boarders helped to keep things flowing. The big thing I noticed though, was the use of justified text. This didn’t work so well for me; there were a lot of end-of-line words that got “-“ to the next line.

Do you feel the way I am delivering my instructions (in a 5 ½”x8 ½” booklet) is effective?
The booklet style is good. I’m thinking it would be packaged with an iPod or something like that.

Were you able to successfully follow both the novice and expert set of instructions? If not what
prevented you from doing so?
Yep-easy.

Do you feel that the manual was written in a sequential fashion?
Yes.

Was there any part of the instruction manual you thought could have been explained more thoroughly?
Everything was explained well, and I liked the summary at the end-really helps.

More detail given, more pictures, etc.?
Definitly not.

Are the expert instructions properly written towards an expert reader?
Yep

Are the novice instructions properly written towards a novice reader?
Yep

Were there any steps that were not included that you feel should have been included (i.e. I forgot something)?
You could include information on ripping a cd and the different importing options available (mp3, aac, ect.)

Name one thing you think stood in the instructions and one thing that could be improved upon.
The boarders were great. The headers didn’t grab my attention enough; the subheaders seemed to be hidden in the text under the boarder. Also, in the beginner set there was a lot of space at the end after the apendix-a few things seemed to be a bit smooshed, perhaps make some of the images larger or move things around to make the text easier to read and fill out that space.

Were there any typos or grammar errors in the manual?

There was none that I noticed

Did the design of the manual help or hinder you?

It hindered me as the page numbers were not in order. I would recommend you fix that

Do you feel the way I am delivering my instructions (in a 5 ½”x8 ½” booklet) is effective?

I would say it would look a lot better as a physical booklet. Viewing it on a computer is difficult to follow.

Were you able to successfully follow both the novice and expert set of instructions? If not what prevented you from doing so?

I was able to complete both sets once I was able to get through the layout. It was easy to follow.

Do you feel that the manual was written in a sequential fashion?

Yes, the steps were in the right order for a user just starting out with no music.

Was there any part of the instruction manual you thought could have been explained more thoroughly?
More detail given, more pictures, etc.?

No, there was an adequate amount of pictures that detailed what the user needed to do without treating the user as a complete novice.

Are the expert instructions properly written towards an expert reader?

Yes

Are the novice instructions properly written towards a novice reader?

Yes

Were there any steps that were not included that you feel should have been included (i.e. I forgot something)?

You could talk about the different properties one could change in iTunes such as sharing your music so that other computers on a network could listen to it.

Name one thing you think stood in the instructions and one thing that could be improved upon.

The page layout could use some work other than that it looks fine.