English 420Y - Business Writing Online

Here is my final draft.

Let me know if there is anything I can do better or if anything does not sound right. Thanks.

After viewing the youtube video provided for us, I viewed several more videos and read some stories posted on the internet. The one I decided to use can be found at this link:

http://jetbluehostage.blogspot.com/2007/03/my-questions-for-neeleman.htm...

Feel free to leave comments!

I think JetBlue was able to effectively handle their unfortunate event. I don’t only say this because the reading and research I did, but they are still around as a company. JetBlue was able to regain many clients trust by showing true concern for what happened to them. They offered refunds and other incentives to try to dampen the time and hardships the passengers went through. I think one of the main things that was able to keep JetBlue afloat in the end was the Customer Bill of Rights. This document really showed the customers and other airlines this kind of debacle is unacceptable.

Here is my final draft.

I chose the article “Runway debacle and JetBlue stock goes ... up?” located on msnbc.com.

This can be found at: http://www.msnbc.msn.com/id/17175598/

Please feel free to leave comments!

First off, I don’t know how this can be done in 10 minutes! I think this was a great activity, but sometimes it was a bit difficult comparing resumes with entirely different objectives. When I realized I was spending a little too much time on the first few I began rapidly looking through the rest of the stack. I feel that I was slightly biased on the first ones whereas I felt many of the last ones were a blur.

Any criticism is helpful and will be greatly appreciated.