English 420Y - Business Writing Online

After seeing the video in you tube and reading chapter 1, it is very important that when writing a letter to a customer one clearly understands the purpose, the context and response that those involved in the situation might face. In this specific scenario in which customers were under an unpleasant situation it is very important to understand the context, for not doing so might cause an unwanted negative customer response. In analyzing the rhetoric situation, I will describe the context of the situation as a very unfortunate one in which Jet Blue will be kind of asking for forgiveness.

Let me know if there is anything I can do better or if anything does not sound right. Thanks.

Always wlecome for aby comments and suggestions! Thanks!

Feel free to make any suggestions!

Here is my letter draft. Please make as many comments as possible.

Here is my Business Letter.
Open to any kind of feedback.
Thank you.

We wanted to give a few thoughts at the halfway point of the course. First, thank you to those who have been active in commenting and creating an interesting and effective discussion about the course readings and assignments. We've been especially pleased with the outside research students have done on the JetBlue issue - those sources will greatly inform your Corporate Communication Projects. We'd like to encourage everyone to continue posting quality reading responses and comments. A good way to increase your participation grade is to post more than five quality comments each week.

Thanks for any comments!

Your comments are welcome

Quite frankly, we are hesitant to assign group projects to students. We have bad memories from our undergrad days of doing entire group projects by ourselves, and we are skeptical of the ability of students to work together effectively and equally. The challenges of teamwork are only exacerbated by our distance ed course, where group members may never meet face to face. But group work is a reality of the professional workplace, and you will need to be able to work productively in teams to accomplish complex tasks quickly.