English 420Y - Business Writing Online

This is my business letter to a JetBlue passenger that was delayed during the events of February 14-18. My goal was to offer JetBlue's greatest apologies and hoping the customer would fly on JetBlue again.

Any comments on how I can do anything better will be greatly appreciated. Thanks in advance.

I have never done one of these before. Short and sweet

http://www.usatoday.com/travel/news/2007-02-17-jetblue-flights_x.htm

This is the URL. Please let me know if one can not see it.

This came from Wikipedia: JetBlue Airways is a major American low-cost airline owned by JetBlue Airways Corporation (NASDAQ: JBLU). The company is headquartered in the Forest Hills neighborhood of the borough of Queens in New York City. Its home airport is John F. Kennedy International Airport. JetBlue is a non-union airline.

this is my press release. It was really hard for me since i have never written one before. please feel free to leave comments.

Would really appreciate some feedback.

Please leave suggestions. Assistance needed.

Any suggestions would be appreciated! Thanks!

Please critique!

Feel free to give me any feedback!